iSqFt/BidClerk is a Software as a Service (Saas) leader that sits at the intersection of technology and the $450B construction industry.  As an Industry Leader in preconstruction management software we are providing our customers with the tools, information, and connections to work smarter, increase efficiency, and improve network communications. Join the iSqFt/BidClerk team and you will… Make Your Mark, Own Your Journey, Grow Your Connection, and Let Loose!

 

Position Purpose:

Manages the performance of the Service Desk desktop support and IT procurement process to ensure that service levels are achieved. Ensures that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements. Responsible for the IT procurement and inventory management function. Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software. Minimizes organizational cost through product standardization and tracking. Tracks quality throughout the product lifetime.

Essential Duties & Responsibilities:

  • Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.
  • Train, coach and mentor Service Desk Specialists including career development. Builds/obtains training material for support staff.
  • Provide data and reporting of KPI’s and develop strategies for improvement.
  • Oversee Solutions repository and ensure top quality solutions are available to the staff.
  • Develops an effective and workable framework for managing and improving customer IT support in the organization.
  • Manage process for communicating outage/emergency activities to the organization.
  • PO review and approval/budgeting responsibility.
  • Manages the entire hardware and software product lifecycle.
  • Maintains and monitors hardware/software inventory database to ensure compliance.
  • Identify savings opportunities for renewals, software licensing, and services.
  • Track and renew hardware and software maintenance agreements and warranties.
  • Oversee the procurement, receipt, inventory and provisioning process of software and hardware.
  • Research equipment and software and make recommendations on vendors, manufactures, product versions.
  • Review and revise and standard equipment configuration policies.
  • Meter and review software and hardware utilization and make recommendations on requirements.
  • Performs technology research and routine administrative duties as requested                            

Essential Knowledge, Skills & Abilities:    

  • Job knowledge/Technical skills – Possesses significant current technical knowledge of IT hardware and software. Proven track record of IT inventory management
  • Problem Solving – Solves problems and makes business decisions independently, with the focus on cost reduction in the best interest of iSqFt.
  • Communication – Ability to express thoughts and ideas to others both orally and in writing. Detailed documentation is a core must have skill.
  • Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
  • Innovate – Introduce new ideas and processes which improve performance and productivity

Experience and Educational Requirements:

  • Associate degree in Computer Science or similar field AND 3 years’ experience in operations IT support, 2 years’ Asset Management Experience, and 1 years’ IT Financial Planning/Tracking OR HS Diploma AND 5 years’ experience in operations IT support, 4 years’ Asset Management Experience, and 2 years’ IT Financial Planning/Tracking
  • A minimum of 2 years of supervisory experience managing a help/service desk with 2 or more direct reports.

Benefits:

  • Insurance
    • Medical
    • Dental
    • Vision
    • Voluntary Life Insurance
    • Company Paid Insurance
    • Flexible/HSA Spending Account
  • Health & Wellness Program
  • 401K Match
  • Time Off:
    • Paid time off (plenty of it!)
    • Holiday pay (10 & plus your two!)
  • Perks
    • Local Attractions & Product Purchase Discounts
    • General Electric Credit Union Membership
    • Casual Dress
  • Culture
    • Personal Well-being
    • Work Hard… Play hard work environment!
    • Professional Development Opportunities

 

You MUST use a resume when applying. Any application without a resume attached will not be considered.

We are an equal opportunity employer, and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese

 

View Company Information

To see other positions, click here.